Advantages of the EPABX system
The EPABX system is a requirement of all offices, but most of the people do not know the advantages of this electronic machine. This is a truly magical machine in the world of telephone communication which reduces unnecessary human efforts and saves your valuable time, also saves money.
EPABX stands for Electronic Private Automatic Branch Exchange. He is also known for
PABX (Private Automatic Telephone Exchange). This is an office phone system for making connections between internal phones
The features and advantages of EPABX are as follows:
Welcome massage, this machine is helping to customize the welcome messages for the concerned company, such as welcome to VishwaMART, delivering technology; your call is important to us, dial your extension number or wait. This type of welcome message can be integrated with the system.
Interactive Voice Answer, this is a built-in function in the EPABX system, in which the user can configure the automatic voice answer system, so that the caller will be redirected to the concerned department or person according to the requirements of the person who calls. It is being electronically monitored in the system.
Automatic attendant, in case you do not answer the phone manually to the extension of the person concerned, the system automatically picks up the phone and asks to leave the voice message, this function is also very useful for the organization so that they do not lose their messages. or contacts that may be more important to the company.
Automatic Call Distributor, this machine also works as the automatic call distribution system, which again is a useful feature for the company where no employment is required to do it, it is done electronically.
Automatic call back, if the call is automatically routed to the concerned department or person and is not answered there, your automatic call returns to the receiving extension or any other extension you would like to redirect to at installation time. In this case, the manual operator can manage the call and forward it to the person concerned.
Automatic call forwarding, if the concern extension is busy or away from your seat, the call can be forwarded to your mobile directly. This feature is useful for both the caller and the recipient of the call to receive a message on their mobile phone that was being forwarded from their EPABX.
Call park, the function is to hold the caller where the concerned extension is busy with another call, then all new calls can be parked at the same time for that extension and when the previous call was disconnected, the new call ringed there .
The call forwarding feature is useful for both the dialer and the receiver of the phone in case the receiver of the wrong extension can transfer the phone line to another place where exactly the requirement is located. Conference call is the best feature of this system by which the employee or staff connect at the same time from different location and blend with each other without any interference.
Call waiting is the facility by which the user can get the information about another call at the same time according to the importance of the waiter, the user can switch to another phone and have a chat. Music or an announcement is being made at the time of the wait; This advertisement can be customized by the organization as per the requirements.